Penrith Valley Pest Control
Privacy Policy — Penrith Valley Pest Control
Privacy Policy — Penrith Valley Pest Control
Last revised: 12 May 2026
Our Commitment to Privacy
Penrith Valley Pest Control collects personal information about individuals we deal with in order to deliver our pest control services and meet our legal obligations. We collect personal information about individuals who have contact with our business in Australia, including:
(a) Our customers who are individuals and persons employed or engaged by our customers;
(b) Our suppliers and individuals employed or engaged by our suppliers;
(c) Our employees and contractors providing services to us; and
(d) Individuals seeking employment or to provide services to us.
The type of personal information collected depends on the purpose for which it was obtained.
What Information We Collect
From employees, contractors and suppliers: Information will be relevant to their employment or services and will include name, address, contact details, past employment history, and where applicable, medical or health information relevant to their role. In some cases, we will ask for consent to acquire sensitive information such as background checks. We will not collect sensitive information without your consent except where permitted by law. We obtain personal information directly from the individual or from persons who have obtained it directly from the individual with their consent.
From customers: We collect personal information about individual customers so that we may provide pest control and termite inspection services across Western Sydney, including Penrith, the Blue Mountains, and Blacktown. The type of information collected may include name, address, contact details, information relevant to the service being requested, payment information, and where relevant, credit information.
We may also collect personal information from individuals who have acquired a property where Penrith Valley Pest Control has previously provided services, for the purpose of making the new owner aware of any manufacturer's warranties on products installed at that property.
How we collect information: We collect personal information through our website at pvpest.com.au (including through the use of cookies), through phone conversations, through personal contact between our service staff and customers, and through forms completed by customers. In some cases, we may also obtain information from third parties such as builder clients, credit reporting bodies, or other credit providers.
How We Use Your Information
We use and disclose personal information to provide our pest control products and services, to administer our accounts, to operate and improve our business operations, and as may otherwise be required or permitted by law. For example, we may use your personal information to:
- Provide you with information about new or existing pest control and termite inspection services
- Send service reminders, follow-up communications, and relevant updates
- Process bookings, quotes, and payments
- Comply with legal and regulatory obligations
You may opt out of receiving marketing communications from us at any time by contacting us at hello@pvpest.com.au or by using the unsubscribe link in any email we send.
Cookies, Analytics & Third-Party Tools
Our website at pvpest.com.au uses cookies and third-party tools to help us understand how visitors use our site and to manage bookings and customer enquiries. By continuing to use our website, you consent to the use of these tools in accordance with this policy.
Google Analytics
We use Google Analytics to collect anonymised data about how visitors interact with our website. This includes information such as pages visited, time spent on the site, browser type, and general geographic location. Google Analytics uses cookies to collect this data. No personally identifiable information is sent to Google through this service. Google Analytics may transfer data to servers located in the United States. By using our website, you consent to this transfer. Google LLC is subject to its own privacy and security standards. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
ServiceM8 (Booking & CRM)
We use ServiceM8 as our job management and booking platform. When you submit a booking request or enquiry, your personal information (including name, address, contact details, and service requirements) is stored and managed within ServiceM8. This information is used solely for the purpose of scheduling, managing, and following up on pest control services. ServiceM8 is subject to its own privacy policy, which can be found at servicem8.com.
Contact Forms
Our website includes contact forms that allow you to send us enquiries directly. Information submitted through these forms (such as your name, phone number, email address, and the nature of your enquiry) is collected and used solely to respond to your request. This information may be stored within our website platform (WordPress/[your platform name]) and/or transferred into ServiceM8 for follow-up.
What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently and to provide information to website owners. You can control and/or delete cookies through your browser settings. Disabling cookies may affect some functionality of our website.
Disclosure of Your Information
We will take all reasonable measures to ensure all personal information we hold is protected against unauthorised access. Where necessary, we may provide your personal information to other parties to perform our business operations and deliver our services. We will generally require those parties to acknowledge the confidentiality of the information and to comply with Australian privacy law and this policy.
We may disclose your personal information to:
(a) Third-party data processors to carry out or improve our usual business practices (e.g. ServiceM8, Google Analytics, website and email platforms);
(b) Legal and regulatory authorities who request your personal information, or to report any potential or actual breach of applicable law or regulation;
(c) External professional advisers such as accountants, auditors and lawyers, provided they are under a duty of confidentiality;
(d) Law enforcement agencies, courts or other relevant parties, to the extent necessary for the establishment, exercise or defence of legal rights;
(e) Third parties where necessary for the prevention, investigation, detection or prosecution of criminal offences;
(f) Third parties that are considering or have decided to purchase some or all of our business assets; and
(g) As expressly permitted under Australian Privacy Law.
Some of our third-party service providers may store or process personal information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure those providers handle your personal information in a manner consistent with the Australian Privacy Principles.
How Long We Keep Your Information
We retain personal information for as long as necessary to provide our services and meet our legal obligations. Customer job records, inspection reports, and treatment documentation are generally retained for a minimum of seven (7) years in accordance with standard business record-keeping requirements. You may request deletion of your personal information at any time, subject to any legal obligations we have to retain it.
Accessing and Correcting Your Information
You may request access to, or correction of, any personal information that Penrith Valley Pest Control holds about you, unless one of the exceptions under the Privacy Act 1988 (Cth) applies. Please contact us with full details of your request and we will endeavour to respond within a reasonable timeframe.
Data Breaches
In the event of a data breach that is likely to cause serious harm to any individual whose information is affected, Penrith Valley Pest Control will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Complaints
Any complaints concerning our compliance with this policy or Australian Privacy Law should be directed to us in the first instance with full details at:
- Business Name: Penrith Valley Pest Control
- Email: hello@pvpest.com.au
- Phone: 0430 220 263
- Address: 1/27 Lawson St, Penrith NSW 2750
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.
Changes to This Policy
Penrith Valley Pest Control may update this privacy policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
